Content taken from Ohio Library Council's orientation website with permission.
Connecting Users with Services
Libaries provide resources and services. The number and types of services and the content and size of the collection depend on the community. Services usually come in two categories: 1) public or user information services and 2) technical services and systems management.
For users these two categories may seem like "people we see" and "people we don't see." With more remote services offered through the Web, the library may be completely virtual for your users, consisting of "people we talk with but don't see" or "people just a click away"!
For the Community
Public services connect users to library resources and information. Each library offers a unique set of services for the community. Public libraries have been known to offer toys, tools, or art for circulation; to provide art exhibits, concerts, brunches, lunches, and travel programs; or to offer programs so tempting that TV addicts may kick the habit for an hour or two!
Libraries offer access to the world in the resources of local collections, through regional and state networks, and with world-wide resources available on the Internet. Services offered by your library reflect the needs of the community, and no two communities are the same.
We live to serve!
Services for users may be offered in the library, on the Internet, or throughout the community with special programs and events. Typical user services include the following:
Talk to your supervisor, look at the library organizational chart, check the library's web site, or lurk around the library to find which of these services the library offers: